General Questions

Where are you located and how do I get there?

We are located in the western Chicagoland suburb of Lisle, Illinois

4900 Lincoln Ave.
Lisle, IL 60532

What lubricants should I use in my Subaru?

There are many different brands of lubricants you can use for vehicle. Let’s start off with the basics.

Engine
We recommend you use synthetic oil in your car (especially in the case of forced induction models) as it will help with the longevity of your car. Some brands that we recommend are AMSOIL, Valvoline, Pennzoil, or Motul. We’ve noticed the consumption rates are higher than others depending on the brand you have chosen, which leads to oil starvation and in turn a potential blown motor. As for weight there are many different options to choose from, but the choice mainly depends on weather and intended use for the vehicle; most common is 5w30.

Transmission
For your trans we also recommend synthetic gear lube to promote longevity. AMSOIL, Valvoline, and Motul are some recommended brands. The recommended weight is 75w90, gl-5 or equivalent. The rear differential is commonly associated with the transmission so gear oil can be interchangeable with the trans.

There is black/white/blue smoke coming out of my exhaust – What is going on!?

Smoke coming out of your exhaust can mean a few things.

First, black smoke can mean that your car is running rich. Running Rich is a bad mixture of fuel and air containing more parts fuel than it should relative to the amount of air. Try to confirm if you have any boost leaks that can cause air to blow out of your system and if that is all 100% please look into getting a tune to solve the issue of running rich.

Second, white smoke can be a sign that you have coolant running in the wrong places. Two things can be meant by this, you either have a bad head gaskets or a bad turbo. Please look for any coolant leaks under the car and watch out for your car over heating.

Third, blue smoke can be a warning flag that there is oil leaking and can cause oil starvation in the motor. Please keep an eye on your oil level as this may cause the motor to blow.

For any/all of these issues, feel free to call us and speak to a support specialist. They will do what they can to help figure out the issue, and get you in for a service appointment.

My car is running funny and I don’t know what to do?

You’re not the only one as we get these calls all the time. Please check to see if you have any visible boost leaks under the hood. If your vehicle is making a noise it usually doesn’t please pin point where it is coming from and see if there is anything loose, hanging, rubbing, or not there that would be causing the noise. If you are second guessing yourself to drive the car or not, it is most likely best for the safety of your car and yourself to not drive it. If your car is not 100% please give us a call and schedule an appointment to get it checked out as soon as possible.

How do I install *insert product or part here*?

Please make sure you check with the manufacturer of the part first to see if they have any install guides available online or that they can send you. Please also give the manufacturer a call to see if they can help you out with the install. Next check with the company that you have bought the product from as they can give you install tips or guides to help.

If all of the above fails, please give us a call to schedule an appointment, or to have one of our support specialists try and work with you as best they can. Please note, if we didn’t sell you the product, and especially if we do not carry the product, our abilities to help may be limited.

What do I need to run E85 in my Subaru?

For the most part it is relatively the same in any Subaru.

You would want to start off with a pump that fits your turbo needs. Some fuel pumps that we would recommend would be the Walbro 255lph, Walbro 400lph, or Deatschwerks 320lph.

The next step would be injector sizing. Generally you would need at least 850cc-1000cc depending on turbo set-up; of course you can go bigger but you must have the turbo to support it! We would recommend Injector Dynamics 1000cc injectors for an E85 application. Please do keep in mind whether your car has a top feed or side feed set up because in order to run the ID1000cc injectors you do need the top feed fuel rail kit.

Another thing to keep in mind, is your clutch and transmission able to hold E85 power? E85 gives you a gain of roughly 30-40whp over a 93oct set-up, depending on your turbo capabilities. Make sure your clutch is rated for the horsepower and torque you are trying to run. As for transmission, the stock Subaru six-speed transmissions have been rated pretty well to hold E85’s power. The stock 5speed is also capable of running E85 just not to its fullest potential. So please be careful and know your limits if you are a five-speed owner.

Last and final step is to get a tune for the modifications that you’ve done and you are set for this special blend of fuel!

Order Status

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my back order arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.

2) Enter your email address.

3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Additional Help

How do I contact you?

Business Hours
M-F: 9AM – 6PM(CST)
Closed on Saturday/Sunday

Ph: 847-678-4311
Fax: 847-678-4313
4900 Lincoln Ave.
Lisle, IL 60532
sales@pandlmotorsports.com