Returns & Exchanges
A 20% cancellation fee will be applied; this is a standard fee to cover the credit card fees associated with the initial transaction and the refund. No exceptions. Orders with special handling requests (coatings, custom fabrication, etc) are subject to approval on a case by case basis. If in doubt, discuss this with your sales associate PRIOR to ordering. “Special order” items are NON-REFUNDABLE. If in doubt, please contact us if you’re not sure about the product, prior to placing the order.
If for some reason you are not happy with your product, please contact us so we can try to help. If you’re not happy with your purchase, that’s alright, we will take it back. There is a minimal 25% restocking fee that applies to all orders that are returned. All returns must be made within 5 days of invoice date or date of acquisition. All returns must have an approved RMA number, any products that are sent back to us must have a Return Authorization Number, no product will be accepted without one. We are able to take back items that are new, and still Sealed in Retail Packaging. Due to the nature of electrical items, we are not able to accept them for return. Shipping charges are not refundable.