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Privacy
Policy
P&L
Motorsports takes it's clients personal information very
seriously. We have worked very closely with credit card
processing companies to ensure that your transaction not
only goes smooth, but ultimately safe and secure. All orders
must be shipped to the billing address on the credit card,
no exceptions. If you do require that your order is shipped
to a alternate address, arrangements must be taken up with
your credit card company, to get the temporary address on
file. This is the only way that orders can be shipped to
alternate addresses, we require this not only for our
safety, but yours. We do not share, sell or distribute any
of your personal information. We do from time to time send
out coupons, and special promotions to our customers via our
shopping card, if you wish to be taken off this list, please
feel free to contact us, or use the tools in the shopping
cart, and you will be removed from this list immediately.
3rd party communications, questions, acknowledgements, or
disputes are only allowed to be acknowledged with the
written or verbal permission of the customer on a case by
case basis. No statements made on behalf of our
customers will be binding unless in writing.
International Orders
All
International orders must be prepaid, with either, a U.S.
Money Order, Certified Check, Or Bank Wire. International
orders cannot be paid for with a credit card, and previous
arrangements must be made beforehand. Please contact us via
email for all international Inquiries.
Product
Pricing and Availability
All attempts
are made to keep our shopping cart and in store pricing up
to date. Despite the best intention product
availability or pricing may change at the last moment and
without notice. We'll always contact the customer on a
price change and allow them the option to pay the surcharge
or we can simply cancel the order and fully refund the order
with our apologies.
Warranty -Non P&L Products
All items
purchased from P&L Motorsports are covered through the
manufactures warranty. P&L Motorsports does not assume
responsibility for warranty of any products. If you do find
yourself in the unfortunate circumstance that a product you
have purchase needs to be warrantied, please contact us
first so we can help you get the issue resolved. The
installation of some aftermarket parts might void your
factory warranty, you should always consult your local laws
before installing any after-market parts.
Warranty -P&L Products
Performance
and Luxury Motorsports Inc (P&L). warrants to the consumer
that all of it’s high performance and signature series
products will be free from defects in material and
workmanship for a period of six (6) months from date of the
original purchase. Products that fail within this 6 month
warranty period will be repaired or replaced at P&L’s
option, when determined by P&L that the product failed due
to defects in material or workmanship. This warranty is
limited to the repair or replacement of the part.
In no event shall this warranty exceed the original purchase
price of the warranted part nor shall P&L be responsible for
special, incidental or consequential damages or cost
incurred due to the failure of this product. Warranty claims
to P&L must be transportation prepaid and accompanied with
dated proof of purchase. This warranty applies only to the
original purchaser of product and is non-transferable. All
implied warranties shall be limited in duration to the said
6 month warranty period. Improper use or installation, use
for racing, accident, abuse, unauthorized repairs or
alterations voids this warranty. P&L disclaims any liability
for consequential damages due to breach of any written or
implied warranty on all products manufactured by P&L.
This warranty only covers parts manufactured and fabricated
by P&L. Aftermarket parts included as part of any “kit” that
should fail are covered under their respective
manufacturer’s warranties. Warranty returns will only be
accepted by P&L when accompanied by a valid Return
Merchandise Authorization (RMA) number. Product must be
received by P&L within 30 days of the date an RMA is issued.
If you have a warranty issue, please call (847) 678-4311,
and our customer service department will assist you. A proof
of purchase is required for all P&L warranty claims.
Product
Installation
All products
purchased from P&L Motorsports are considered for "Off Road
Use Only". It is recommended that you consult your local
laws before purchasing any products. We are not responsible
for the use of any of these parts on your vehicle. P&L
Motorsports is not responsible for any modifications made to
a vehicle, or any damage resulting due to the installation
of a product. Please refer to your factory warranty
information prior to installation. It is recommended that
you have a factory certified mechanic install your products.
Missing
Parts/Missing Instructions
If for some
reason, you feel like you are missing some parts, please be
sure to contact one of our representatives. One of our sales
team experts will be able to assist you. Some parts that we
sell come from overseas, this sometimes leads to products
not having english instructions. Most english instructions
can be obtainable through us or the manufacturer, please be
sure to contact us if this occurs.
Shipping
Problems
P&L
Motorsports is not responsible for any damages that result
during transport. We take as many precautions as we can to
ensure that your product arrives in one piece, but accidents
still happen. All packages are insured for the full dollar
amount. If the situation occurs that one of your packages is
damaged, please be sure to save all original packaging, and
notify us immediately. If you are worried about the contents
of a package, make sure you inspect everything before
signing for it. If for some reason you have a order
that was double shipped, please immediately contact us, so
we can issue a call tag to get it resolved.
Billing Problems
P&L
Motorsports typically only charges products once they are
due to ship out. The exception to this rule are special
order items. Every card is authorized once the order
is placed, but no funds are collected until your order ships
out. This makes it very easy for us to avoid billing issues,
but in the rare occasion that you feel like there has been a
error, please contact us immediately.
Order
Cancellations
Orders that
are not in stock may be cancelled at any time. If a order is
in stock and has begun the "Processing" stage, a 10% Credit
Card surcharge fee will apply. This is a standard fee that
credit card companies charge us to refund a credit card. No
exceptions. Special order items that have shipped are
handled on a case by case basis depending on the return
policies of the item manufacturer. If in doubt, please
contact us if you're not sure about the product, prior to
placing the order.
Return
Policy
If for some
reason you are not happy with your product, please contact
us so we can try to help. If your not happy with your
purchase, that's alright, we will take it back. There is a
minimal 25% restocking fee that applies to all orders that
are returned. All returns must be made within 15 days of
Invoice date. All returns must have a approved RMA number,
any products that are sent back to us must have a Return
Authorization Number, no product will be accepted without
one. We are able to take back items that are new, and still
Sealed in Retail Packaging. Due to the nature of Electrical
items, we are not able to accept them for return. Shipping
charges are not refundable.
Pricing
Policy
P&L strives to
keep a competitive and fair pricing strategy on their
products and services. That being said, the pricing we
have is already reflecting that ideal and is subject to
change without notice. "Pricing Quotes" are only
honored if they are in writing. All verbal
conversations regarding pricing should be taken as estimates
at best. Any quotation is only good for 30 days. |